Shipping & Payment
Payment and Shipping
The following conditions apply:
Delivery is made within the country (Germany) and to the following countries: Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland, Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Portugal, Slovakia, Slovenia, Spain, Sweden, Italy, Cyprus, Romania, Vatican City, Liechtenstein, Monaco, Norway, San Marino, Switzerland, Gibraltar, Serbia, Brazil, Canada, Israel, South Africa, United Arab Emirates, United Kingdom, Iceland, Turkey, Argentina, Mexico, Australia, China, Hong Kong Special Administrative Region, Indonesia, Japan, New Zealand, South Korea, Malaysia, Singapore
Shipping costs (including statutory VAT)
Deliveries within the country (Germany):
From a minimum order value (after returns) of 50.00 EUR, we deliver free of shipping costs within Germany. If the minimum order value is not met after (partial) product returns, we charge a flat shipping fee of 5.99 EUR.
For packages not collected or not delivered that are returned to us, we charge a flat shipping fee of 5.99 EUR.
Deliveries abroad
European abroad (excluding United Kingdom, Iceland, Turkey)
From a minimum order value (after returns) of 120.00 EUR, we deliver free of shipping costs to the following countries:
Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland, Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Portugal, Slovakia, Slovenia, Spain, Sweden, Vatican City, Liechtenstein, Switzerland, Norway, Italy, Romania, Monaco, San Marino, Gibraltar, Serbia, Cyprus.
If the minimum order value is not met after (partial) product returns, we charge a flat shipping fee of 13.99 EUR.
For packages not collected or not delivered that are returned to us, we charge a flat shipping fee of 13.99 EUR.
Note: For shipping to non-EU countries, additional customs and import fees may apply, over which we as Holzflitzer.de have no influence. These are charged by the respective transport company and may vary depending on the recipient country.
Non-European abroad (including United Kingdom, Iceland, Turkey)
From a minimum order value (after returns) of 300.00 EUR, we deliver free of shipping costs to the following countries:
Brazil, Canada, Israel, South Africa, United Arab Emirates, United Kingdom, United States, Australia, China, Hong Kong Special Administrative Region, Indonesia, Japan, New Zealand, South Korea, Malaysia, Singapore, Iceland, Turkey, Mexico, Argentina.
If the minimum order value is not met after (partial) product returns, we charge a flat shipping fee of 50.00 EUR.
For packages not collected or not delivered, regardless of whether they are actually returned to us, we charge a flat shipping fee of 50.00 EUR.
Note: For shipping to non-EU countries, additional customs and import fees may apply, over which we as Holzflitzer.de have no influence. These are charged by the respective transport company and may vary depending on the recipient country.
Packaging and delivery times
We ship daily from Monday to Friday. All orders placed directly through our shop on these days by 10:30 a.m. and also paid for (prepayment by bank transfer is excepted in this respect) will be handed over to our shipping service provider on the same day. Unless another deadline is specified in the respective offer, delivery of goods within the country (Germany) takes place within 1-4 days, for foreign deliveries within 3 - 20 days, and generally within 10 - 50 days for other foreign countries.
Delivery takes place only after conclusion of the contract (in case of agreed prepayment after the time of your payment instruction).
Please note that no delivery takes place on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in one combined shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time.
Accepted payment methods
- Prepayment by bank transfer
- Payment by credit card
- Payment by PayPal
- Payment by PayPal Express
- Payment by PayPal (credit card, direct debit, possibly invoice)
- Payment by Sofortüberweisung (via Klarna)
- Payment by invoice (via Klarna)
- Payment by installment purchase (via Klarna)
- Payment by direct debit (via Klarna)
- Payment by Apple Pay
- eps
- Bancontact
- ideal
Further details on payment
When paying by credit card, your credit card account will be charged upon conclusion of the contract.
Our bank details:
Account holder: PETROLDADS GmbH
IBAN: DE95 1001 0010 0624 8441 30
BIC: PBNKDEFFXXX
If you have any questions, you can find our contact details in the imprint.