How soon will I get my delivery?
- After receipt of payment of your order, the articles, if available, will be sent immediately within 48 hours of ordering, so that they can be delivered to the specified address within 2-7 days at the latest.
Do I have to pay shipping costs?
- We ship climate-neutral with DHL and do NOT charge any shipping costs for all parcels within Germany.
- For shipping abroad, weight-dependent flat rates apply, which you can find here: https://www.holzflitzer.de/pages/rechnung-versand
I want to return a product - how does it work?
- If an item is damaged, please send us a photo of the defect in advance so that we can assess it. Many of the speedsters that we sell were made with a lot of dedication from wood and by hand, but one or the other error can always creep in during this process, which can even be tolerated. However, if it is an unacceptable defect, we will send you a return label and replace the product if it is still available. If this is not the case, we will of course refund you the purchase amount.
- If you do not like one of our articles, please send the product back to us in the original packaging - in this case you will bear the shipping costs. Return address: Sassenscheid Päper GbR Holzflitzer, c / o OBERFEUER, Leverkusenstrasse 54, 22761 Hamburg. As soon as we have received the package and the goods are undamaged, we will refund the purchase price. You can find more information in the cancellation policy.
Unfortunately my desired item is sold out - what now?
- It is quite normal that such beautiful products are always out of stock. However, we receive subsequent deliveries several times a year - just ask us by e-mail to firstname.lastname@example.org when a model car will be available again.
Can I also buy the product on site in Hamburg?
- Basically yes - but we don't have a traditional store and the warehouse is not in Hamburg. Therefore, it is best to call us to make an appointment on site. We will then simply bring your pre-selected cars with us and you can simply pay in cash.
I am a collector of Candylab Toys wooden cars - can I get special, rare cars from you?
- Yes, of course! Thanks to our very close partnership with Candylab Toys, we always have the opportunity to offer very special cars that you usually cannot buy in Europe.